Return & Refund Policy

Last updated: March 13, 2026

Thank you for shopping with us. If you are not completely satisfied with your purchase, we are here to help.

Returns

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

• The product must be unused and in the same condition that you received it.

• The product must be in its original packaging.

• You must provide a receipt or proof of purchase.

Due to hygiene and safety reasons, opened or used cosmetic products cannot be returned, unless the product is defective or damaged.

Return Process

To request a return, please contact us at:

Email: contact@no29beautyclub.ro

Include:

• Your order number

• The reason for the return

• Photos if the product is damaged or defective

Once your request is approved, we will provide instructions for returning the product.

Return Shipping

Customers are responsible for return shipping costs, unless the product arrived damaged or incorrect.

Shipping costs are non-refundable.

Refunds

After we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the product and packaging.

We will replace the item or issue a refund.

Contact

If you have any questions about returns or refunds, please contact us:

Email: contact@no29beautyclub.ro
Business Name: NO 29 BEAUTY CLUB SRL